Frequently asked questions

What are the opening hours ?


We open at 9am and close at 3.15pm




Are you closed for the holidays?


The nursery is open 38 weeks a year and closely follows the term time of local Primary schools – we are closed all bank holidays for the Christmas, Easter and Summer holidays.




Is there a uniform ?





Do you provide snacks ?





Do you provide lunch ?





Is Linnet OFSTED registered ?


Yes, the nursery is Ofsted registered – our registration number is EY 484120. We achieved a GOOD rating following our recent Ofsted inspection.




Can i book a visit ?





Do you have a settling in period?


We recommend 2 settling in sessions – one where you stay with your child, chat and get to know the staff in your child’s room, the other where you leave them for about an hour. We will also ask you to complete a Baby Routine Sheet so that we understand your child’s daily routine, their likes and dislikes, sleep patterns through the day etc




Can I leave my buggy?


Buggies may be left at the setting. Please speak to the manager for details




Does my child need to be toilet trained before joining the nursery?





Does the nursery have a full set of policies and procedures?


Yes, we have policies and procedures covering all aspects of child welfare, staffing etc. They are available to view. We review our policies once a year, or more often should there be a need e.g. a change in regulations/legislation. Copies of all school policies and procedures (as listed in Appendix A) regarding Admissions, Behaviour, Child Protection, Complaints, Equal Opportunities, Fire, Health & Safety, Hygiene, Key Person, Lost Children, Medication and Sick Children, No Smoking, Outings, Risk Assessment and Special Needs, together with OFSTED Reports, Action Plans, and other required documents may be inspected at the School Office




Will my child be be able to sleep in the day ?





What are your staff to child ratios ?


2 year to 3 years : 1 staff to every 4 children 3 year to 5 year : 1 staff to every 8 children




Are your staff qualified?


All Linnet staff staff hold an NVQ Level 3 in Childcare (or equivalent) Our Montessori teachers have Montessori Diplomas All staff have Enhanced DBS checks – until this is received they are never left unsupervised in the rooms.




Are staff allowed mobile phones in the rooms?


No, all staff have to hand their phones in to the office when they arrive at work as part of our Safeguarding policy. Parents, carers and visitors are also requested not to use mobile phones whilst at the setting.




Can my child take a comforter to nursery?


Lots of children have a favourite comforter like a dummy, blanket or teddy. If parents wish, the child can have these in the room at all times. Or they can be brought to the nursery and left in the child’s bag for when they need them (At sleep time).




What happens when my child’s nappy needs changing?


We provide nappies, wipes and nappy cream. Nappies are changed at 10am, 2pm and 4pm and are frequently checked throughout the day. Nappies are changed on a 1 to 1 basis. This gives the added benefit of adult/ child interaction and encouraging language development.




What happens if my child needs medicine during the day?





My child has a food allergy, are you able to cater for them?


We have a lot of experience in dealing with children with different dietary requirements.




What happens if my child is taken ill at nursery?


We will contact you immediately if your child is taken ill.




Covid


other times we will ask you to come and collect your child if they are not well enough to be in nursery or have a contagious illness.




What happens if my child needs medicine during the day?





My child has a food allergy, are you able to cater for them?


We have a lot of experience in dealing with children with different dietary requirements.




How long should I keep my child away from nursery if they are unwell?


In the interests of all children it is important that your child is well before returning to nursery.




Do you help with potty training?





Can you provide for special dietary needs?





Do you have a curriculum? What kind of activities do you provide?





How can I read you latest OFSTED report?





Do you have parent's meetings ?





Do the children go out on trips?





What happens if my child is ill and cannot attend nursery?





Will my child be be able to sleep in the day ?





My child has Special Educational Needs?





Is there a minimum amount of sessions?





Do I need to pay a deposit to secure my child's place





Do I need to pay nursery fees during bank holidays or if my child is ill?





Do I need to pay nursery fees during bank holidays or if my child is ill?





How do I pay preschool/nursery fees ?





PERIOD OF NOTICE





How often do you review your fees ?





Do I pay if my child is absent?





My child is 3 – can I claim the Nursery Education Grant at your nursery?